Experience

Generalist background in the IT industry with formal education as a programmer analyst and extensive experience with hardware, software, systems integration and assembly, networking and development of systems and applications for industry specific information and transaction processing requirements.

Proudly served in the Canadian Armed Forces for 14 years as a Logistics & Supply Technician, Aerospace Telecommunication Information Systems Technician and Traffic Technician - Transportation of Dangerous Goods training.

Technical Services & Software Development Contract Consultant
2014 to November 2015

IRAP Project – Tablet implementation of Guest Service Delivery
Leading role in the research, testing, development and roll-out of the HCN Archos 101XS Tablet solution to US hotels including QA Platform component systems, Server side, Hotels Management Console, End User, Management and Supervision. Installed configured, customized and open-source Coppermine solution for the HCN Meetings and Conferences Gallery including coordinator global registration.

HCN Hospitality Guest Services Request System - Prototype
Designed and developed and installed guest services request system prototype platform using open source Limesurvey.

Hotel Installations Experience
Orlando Florida (1 Resort), Toronto Canada (3 downtown hotels), Chicago USA(1 hotel) 1,500 rooms

Sole Developer of Open Source Projects
Limesurvey Hotel Feedback Forum (5 hotels), HCN Feedback(2 surveys), LEEDS Forum(1 hotel), Guest Service Requests (Working Prototype Final Development Stage), Coppermine Meeting and Conferences Gallery(5 deployments)

Technical Services Manager at The Hotel Communication Network (HCN) Inc.
2008 to April 2013 http://hcn-inc.com

Original Platform Design
Hands on technical knowledge of all levels and components of the platform. Played a leading role in all aspects of the development integration and hardware design of the HCN 22” Touch Navigator through to commercial installation and operation.

HCN Help Desk Development and Operation and Training
Google Docs Help Desk service design, development and training.

International Logistics Support
Hazardous Material – Lithium Ion Batteries, Customs Clearances, International Shipments – Seoul South Korea – USA – China – India – UK – Canada, FCC ID Application and Registration New Products, Non-disclosures, Interviews and recommended hires, contracts and agreements, product & package design, manuals, brochures and documents, and training.

Hospitality Guest Feedback Forum
Designed and developed HCN's “Now that you have arrived” Limesurvey Feedback forum to assist hotels in understanding performance of 3 hotel departments, with real-time email notification to the appropriate department.

(LEED) Certification Survey - Leadership in Energy and Environmental Design
Designed, developed, installed and managed a LEED feedback system for a San Francisco, boutique hotel for automated web based LEEDS compliance service.

Technical Services Manager at Interactive Communication Information Technologies iCit Ltd
1999 to December 2007

Original Platform Design
Hands on technical knowledge of all levels and components of the platform. Driving force into the adopting Linux and leaving behind several years of QSSL's QNX4.25 real-time operating system and reducing rising per seat installation costs of $40 USD per room and 7,000 USD per hotel server. Concept, design and implement web based touch-to-dial solution to allow a room guest to touch the web based content screen causing the phone to place the call. Developed LAMP room device visibility service to identify problem rooms and service outages. Korne shell scripting to track disk space, memory, phone status, usage transaction logs. Developed server-side crontab and php-cli scripting. Researched and assisted in the development and deployment of an OSITIS VBN gateway device to create a web based billing gateway. Development Hotels “Enter-to-Win Contest” survey and reporting service using php and mysql. Worked with multiple hotels internet service providers in solving network issues. Researched, recommend and installed and configured security gateways and hotels equipment upgrades. Interacted with management, hotels management, advertisers, field technical staff, hotel room guest, Tiers 1 and 2 staff support, 3rd party service providers. Designed and installed network and equipment, interfaced hotels property management systems in support of hotel rooms clients. VoIP PBX setup, corporate FreePBX management, administration and troubleshooting. Designed and implement help desk process, procedures, and help desk phone Que. Installation and management of hotel in-room devices, in-field training, repair, maintenance and replacement. Managed field operational technical service requirements, forecasted equipment failures. Researched open source solutions, web scraper technology research, 3rd party integration API's research and test, managed office computers, servers and support equipment.

Previous Work Experience

CFSSU MacDonald Dettwiler – CF Supply System Subject Matter Expert
SHL System House/MacDonald Dettwiler contract position functional architecture consultant. Canadian Forces Supply System upgrade software. As a member of the Canadian Forces Supply System Upgrade Development Team (CFSSU) Daily team meetings, database design meetings, database modeling using Natural language Information Analysis Method (NIAM), software graphical user interface development meetings, documentation reviews and presentations.
CE Wetton & Associates – British Columbia - Energy Mines Petroleum Resorces
Migration of Provincial taxation package (MinTax) from FoxBASE to FoxPro for Windows. Co developed MinTax RFS (Return Filing System), Co developed MHS (Mine Health & Safety Package)

CE Wetton & Associates – Economic Impact Analysis Model
Co developed Empires Beyond the Great Wall economic impact modelling Software. Data base redesign, GUI development, reports design. System and subsystem reviews Mineral Taxation System (MinTax), Mineral Taxation Return Filing System (MinTax RFS), MinTax Health and Safety System (MHS).

Logistics & Supply Technician – Canadian Armed Forces
Warehouse design, LCMM, purchasing, advanced packaging preservation, storage, hazardous materials handling, junior leadership, DND safety management, aircraft fuel handling, stocktaking and investigations, base defence force training, hazardous material spill control course, transportation of dangerous goods certification.

Dangerous Goods Operations and Technical Specialist – Canadian Armed Forces
DND (DSRO 4-2) Director of Supply Resources & Operations
Part of a four member headquarters research and developed team, consisting of a section head, one chemist, one biologist and myself, for the development of dangerous goods policy and procedures for dissemination across the department of national defence and other government agencies. Oracle database training. Development of the (HMGS) hazardous material guide sheet system for the department of national defence.

Education & Training

Programmer Analyst, Career Development Institute
Logistics & Administration , Canadian Forces School of Logistics & Administration
Advance Packaging Course, Canadian Forces School of Logistics & Administration
Transportation of Hazardous Goods, Canadian Forces School of Transportation and Movements
Leadership & Personal Management Course, Canadian Forces Junior Leadership School
Hazardous Material Specialist/Spill Control, Lampton College
Oracle Database Course
Motorcycle Repair Course – Graduated Highest Honours

Recognition & Awards
Canadian Forces Decoration for Service (CD)
Canadian Forces Special Service Medal (SSM)